Verizon refused to give loaner phone said to keep using until new ones arrive.

I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.

I think this may have been ordered by the CPSC. Here is the link : http://ift.tt/2co1mT3

I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.

I am not very happy right now and want to report them the CPSC.

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