Photon+ and other ISP in India

I'm here to write about Broadband ISPs in India today. Well, it's not a review of them, per se. I'll just brush through some points.

Let's start with Tata Photon+ 'coz that's what I am using. I got the device along with my laptop and opted for the 15GB Unlimited plan. The plan description sounds contradictory, huh? Well, that's how ISPs are trying to fool consumers these days. The plan name says 'unlimited' but there's always some 'Fair usage policy' or 'Upper limit'. In this case, I will get 3.1 Mbps till 15GB and 144Kbps thereafter. As there was no one in the market who was really offering a TRUE unlimited usage plan, this is what I opted for. But even this didn't work out well.

I got good speed on the first month. But from the 2nd month itself, the speed went down the toilet; without usage reaching the upper limit. I am now getting 512kbps kind of speed most of the time. Only rarely do I get the 'upto 3.1Mbps' speed.

And that is not all. Let's talk about billing. I was supposed to get a Rs 200 discount for first 12 months as per the plan I chose. This is still displayed in their website.

But when I received my first bill, I didn't get that discount. On top of that, there was a service tax of 10%. Are you kidding me...!!! When I lodged a complain with Photon people, their response was "the discount for Rs.200 for 12months is not applicable for existing customer". WTF....!!! I wrote back to them

What do you mean by 'existing customer'? I mean, how are you classifying me as 'existing customer'? This 'Rs 200 discount' offer was in place since much before I got photon+ connection. So, when I got the Photon+, I was a new customer and I was entitled to this discount as per terms mentioned in your website.

Anyway, finally they blinked and confirmed to me that I'll get the discount from the next billing cycle. They didn't fix that very bill in question though. Anyway, I said ok.

But the story didn't end there. Now in this month's bill, I got a discount of Rs 146.67. Are they seriously trying to taste my patience or what...?? I again wrote to them. And know what they replied?

The discount for Rs.200 is activated with effect from 23-NOV-2010. Hence the bill has been generated in pro-rata basis.

That did it. I was writing back that I'm not gonna pay this bill and I'm gonna drag this matter to consumer court. I was totally pissed off. I mean, what kind of company is this? Shady dealings in each and every bill...!! They are just trying to extort money from consumers on some pretext.

Anyway, I've sobered down since then. Not going to raise a storm over Rs 60. But if this happens again, it's gonna be strike 3. And we'll see it then.

By the way, Tata Photon is not the only ISP with issues. Here's another issue my fellow blogger Sanjukta is having with MTNL.

Now, please cast your vote on the following poll. Bad customer care, slow speed, cheat billing system - anything can qualify an ISP for the 'worst' position.

Download: “20 things I learned about Browsers and the Web” docx

Yesterday, while going through my subscribed feeds, I came across a new site from Google’s stable. It is called “20 things I learned about Browsers and the Web” and is basically an “Internet for Dummies” book. The review on TechCrunch got me interested and I visited the site.

I won’t go into much detail of how the site is. Check that out by visiting that site itself. I would only say, this site shows what marvelous feats can be achieved using HTML5. The hard-bound yearbook feel, the curling of pages, the dimming of light, offline accessibility - everything is so cool and sleek. Specially the animation on the pages. You open the book and you see nice animation images. But right click and save those images. Those are PNG files and don’t have any animation in them. Not sure which HTML5 feature did this trick.

Anyway, apart from the awesomeness of the site itself, the content of the book is also very useful for people who are not geeks or would like to learn the basics of all the internet buzzwords. As there are 20 chapters spanning almost 60 pages, there’s “Resuming Reading” feature too, which enables you to leave the site midway and resume reading later on.

But if you want to download the whole book for reading anytime, without having to go online each time, there’s a ‘Print Book’ link at the bottom of the page. You can download a PDF version of the whole book from here.

But the PDF book thus downloaded is exact opposite of the site, w.r.t. look & feel. The PDF is totally dull looking and linear. I even tried print each chapter individually, using the ‘Print Thing’ link in the left side’s bookmark dropdown.

But print thus obtained is totally messed up.

Hmmmffff. That’s when I started copying the whole content, page by page onto a blank word document, did a little formatting & styling, added a cover & content page and created my own docx version of the book. I too have creative flare, eh..? :P

Anyway, if you want to have this beautiful book, just do one of the following.

• If you have a Facebook account, visit my Docs.com link and view/download the book.
• Or else, download it from here - MediaFire

This book took 4 hours to look like what it is now. Hope you guys like it. Leave your views and feedback in comments below. If you like the content, don't miss subscribing to my feed.